This Privacy Policy describes how VELAR Center ("we", "our", "us") — operated at 304 Vanit Place Aree (Building A), 15th Floor, Unit 1502, Phahonyothin Road, Samsen Nai, Phaya Thai, Bangkok 10400, Thailand — collects, uses, discloses, and safeguards personal data when you visit our website or use our services. By using our website or engaging with our services, you agree to the practices described in this Policy.
1. Information We Collect
We collect personal data that you voluntarily provide and certain information collected automatically through your use of our website.
1.1 Information you provide
- Contact details — name, email address, phone number, and any message you submit through our consultation form, email, WhatsApp, LINE, or telephone.
- Health information — if you choose to share medical history, current health concerns, or condition details for the purpose of receiving medical guidance or scheduling consultations.
- Communication records — records of correspondence between you and our team for the purpose of service delivery and quality assurance.
1.2 Information collected automatically
- Device and browser information — IP address, browser type, operating system, device identifiers, screen resolution.
- Usage data — pages visited, time spent, referring URLs, clicked links, language preferences.
- Cookies and similar technologies — see our Cookie Policy for details.
2. How We Use Your Information
We use personal data for the following purposes, on the legal bases described:
- To respond to enquiries and arrange consultations (legitimate interest, contract performance).
- To provide medical assessment and treatment when you become a patient (consent, contract, vital interest).
- To improve our website and services based on aggregated usage analytics (legitimate interest).
- To comply with legal and regulatory obligations — including medical record-keeping requirements in Thailand.
- To send service-related communications, follow-up reminders, and (where you have consented) marketing materials.
3. Special Category (Health) Data
Health information is sensitive personal data under both Thailand's PDPA and equivalent international frameworks. We process health data only with your explicit consent, or where strictly necessary for medical care, and apply enhanced safeguards including encryption in transit, access controls, and limited internal access on a strict need-to-know basis.
4. How We Share Information
We do not sell personal data. We may share personal data only in the following limited circumstances:
- Healthcare providers and laboratory partners directly involved in your care, under strict confidentiality.
- Service providers (web hosting, analytics, email, scheduling, communications) bound by data processing agreements.
- Legal compliance — when required by law, court order, or to protect rights, safety, or property.
- Business transfers — in the event of a merger, acquisition, or asset sale, with appropriate notice.
5. International Data Transfers
Some of our service providers (e.g., analytics, cloud hosting) may be located outside Thailand. Where personal data is transferred internationally, we apply appropriate safeguards consistent with PDPA and international standards, including standard contractual clauses where applicable.
6. Data Retention
We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, satisfy legal or regulatory obligations, or resolve disputes. Medical records are retained per Thailand's regulatory requirements. Marketing data is retained until you withdraw consent.
7. Your Rights
Subject to applicable law, you have the right to:
- Access your personal data and request a copy
- Request correction of inaccurate or incomplete data
- Request deletion of your personal data (subject to legal retention requirements)
- Object to or restrict certain processing
- Withdraw consent at any time (without affecting prior lawful processing)
- Lodge a complaint with the Personal Data Protection Committee of Thailand
To exercise any of these rights, contact us at [email protected].
8. Security
We implement reasonable technical and organisational measures to protect personal data against unauthorised access, alteration, disclosure, or destruction. These include encryption, access controls, staff training, and regular security reviews. No method of transmission over the internet is 100% secure; we encourage you to use strong, unique passwords and to communicate sensitive information only through trusted channels.
9. Children's Privacy
Our services are intended for adults. We do not knowingly collect personal data from children under 13 without verified parental consent. If you believe a child has provided us with personal data, please contact us so we can take appropriate action.
10. Updates to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other operational factors. The updated version takes effect from the "Last updated" date shown above.
11. Contact Us
For questions about this Privacy Policy or our data practices:
VELAR Center
304 Vanit Place Aree (Building A), 15th Floor, Unit 1502
Phahonyothin Road, Samsen Nai, Phaya Thai, Bangkok 10400
Email: [email protected]
Phone: +66 64 194 5616